Your complete satisfaction is our goal. When your order arrives, please check each item carefully (immediately). If for any reason, you're not satisfied, you may return that unused product for an exchange, store credit or refund within 30 days.

Items must be received back to Cowboy Corral, LLC no later than 30 days from the date you placed your order. Be sure to plan 5-10 days for transit time.

Items must be returned in their original condition. They must not be altered in any way, this includes but is not limited to the following: makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, etc. Boot/Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. Please do not use the boot/shoe box as the main shipping container. Shipping charges are non-refundable.

*Special order, drop ships and custom merchandise may not be returnable or may be subject to a restocking fee. Books, tapes, health care supplies, used ropes and used saddles are not returnable.

Defective Items: if you believe you received a defective item you must notify us by email &/or telephone within 3 days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

Refund to the original form of payment will be issued, unless you specify that you want store credit or exchange (additional shipping & handling charges may occur) .

Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

Send item(s) to:
Cowboy Corral, LLC
223 Calabash Rd
Spokane, MO 65754

Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay your refund.

If you have any questions regarding our return policy please feel free to contact us.